FAQ

Frequently Asked Questions

How does the design process work?

How does the design process work?

We use a three stage process that starts with a simple visit and ends with your project being signed off as ready to go.

  • We meet with you and conduct a site survey that might include taking measurements and photos. We will talk through your design ideas and your budget and we will leave with an outlined brief.
  • You will then be sent a rough design along with any relevant information. We meet again to talk these through and to decide on specific materials, colours, plants and to iron out final details.
  • With the design agreed, you will have the final drawings submitted to you along with the quote for the work. When you are happy we can decide when you would like to get started on your new garden project.

Will I need planning permission?

Will I need planning permission?

We can guide you on possible planning permission, but we do recommend that you contact your local council to check before carrying out major construction work in your garden. This is especially the case if you live in a conservation area or your home is listed.

Do you do small jobs?

Do you do small jobs?

Absolutely! We are just as happy to prune your roses, mow your lawn or clear your weeds as we are to build a pergola or pave your patio. Whatever you need, we can get it done.

Do you do ongoing maintenance?

Do you do ongoing maintenance?

Yes we do. We can set up a schedule of ongoing garden maintenance from weekly through to simple twice yearly clean-ups. This takes the pressure off you to organise these regular jobs – we will simply pencil you in and confirm with you before we arrive.

Are the costs fixed?

Are the costs fixed?

Usually we can offer you a quote that is fixed – however as your project progresses there may be unforeseen issues or you may wish to add or subtract from the original quotation or design. All changes will be given to you in writing and agreed before they go ahead.

Do I need to pay for removal of materials/refuse?

Do I need to pay for removal of materials/refuse?

Some of our customers use a council green waste scheme and there will be no charge if this is the case. Otherwise, we take responsibility for any waste removal.

How do I pay you?

How do I pay you?

We accept payment by bank transfer, cheque or cash. We may also ask you to pay a deposit and stage payments if your project is large. This will be detailed on your quote.

What happens if I am not happy?

What happens if I am not happy?

We will do all we can to ensure your happiness. All designs are talked through carefully and all aspects of the work are carried out with your full participation and agreement. We believe in communication and problems are very rare and are dealt with swiftly.